Qatar has secured many ranks on the Government Electronic and Mobile Services (GEMS) Maturity Index 2021, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).
According to the index, Qatar led the overall ranking with 82.58%, ahead of Saudi Arabia, which ranked 81.97%, and the United Arab Emirates, which ranked 74%. The increase in the GEMS 2021 Maturity Index values, about 25% for most participating Arab countries, was remarkable in this year’s report, indicating increased interest in digital transformation in the Arab world.
GEMS Maturity index is based on three main pillars or core dimensions in the classification and evaluation process. The first pillar measures service availability and sophistication, the second pillar measures service use and user satisfaction, and the third pillar measures the government’s efforts to public outreach.
Through these pillars, the index measures the maturity of government services provided through portals and mobile applications in the Arab region, based on the measurement of 84 government services deemed necessary for individuals and companies. These services are selected according to the life cycle principle for individuals and businesses. Meaning, services individuals need at different stages of their lives, and services companies need to establish, manage, and close their operations.
Qatar topped the overall ranking of the participating Arab region in two pillars: service use and user satisfaction, which is the second pillar of the GEMS 2021 Maturity Index, with a value of 72%, and the government’s efforts to public outreach, which is the third pillar of the index, with a value of 93%, while service availability and sophistication, which is the first pillar of the index, Qatar ranked second with a score of 88%, after Saudi Arabia, which scored 92%.
