CV Rappai, Director and CEO, Video Home, receiving award from Jae Hong Son, Service Director, LG Electronics, Middle East and Gulf Service division, along with Rohit Pandit, COO, Video Home and service team.
Doha: Video Home & Electronic Centre is a leading consumer electronics and home appliances distributer in Qatar. Since its inception in year 1980, Video Home partnered with leading global brands to offer best in class products to its discerning customers in Qatar.
With the rapid advancement in products and technology, customer’s expectations for a speedy, quality after sales service also became more prominent.
Realising the need, Video Home started investing to build a strong after sales service network backed by technology and human skill set. Today its main service centre is backed by 03 satellite service centres to cater to the service needs of the customers. Its service centres are equipped to provide service of wide range of brands in consumer electronics, IT & Home appliances.
During recently concluded LG Electronics Middle East service conference Video Home was awarded the Best Performer for the year 2021 for its after-sales service. It secured the number one position among the many LGE distributor operation across region.
Jae Hong Son, Service Director, LG Electronics Middle East & Gulf Service division presented the award to C.V Rappai, Director and CEO, Video Home & Electronic Centre. This is third year in row that Video Home has secured the No. 1 position and bagged the award.
Innovation ideas, best practices and tactics were addressed during the conference and Video Home & Electronic Centre was able to elucidate how it reached the highest performance benchmarks on customer satisfaction levels, which LG applauded. This award is the end result of a comprehensive analysis and evaluation of quality of service throughout the year by LGE management. Some measures for the evaluation were repair time, reporting accuracy, spare parts planning, repetitive call management, customer satisfaction through SMS surveys, training and development of service team.
“Though the Technology is evolving rapidly, the fundamental qualities of great customer service remain the same, only the way it is delivered keeps on changing, Video Home is adapting these changes proactively. This recognition is a proof of the same,” said CV Rappai, Director and CEO, Video Home & Electronic Centre.
Video Home & Electronic Centre is a total solutions provider in Qatar. It is one of the leading business groups in Qatar offering a diverse range of products and services across its various business verticals in consumer electronics and durables retailing, distribution, e-commerce, telecom services, B2B, MEP and after sales service.
