Sanghyeon Park (left), President LG - MEA Service, and Brian Kwon (right), Director LG - ME Service, handing over the award to Shanmugha, Service Head at Video Home & Electronic Centre.
Doha: Video Home & Electronic Centre/ Jumbo Electronics recently attended LG’s Middle East & Africa (MEA) Distributors Service Conference in which it was awarded the LG MEA Service Performance Award as a Best Performer for 2018 in the region.
This conference was attended by 23 service representatives from 15 service distributors across 13 countries who competed round the year for the coveted award. Representatives from LG Headquarters in Korea were also present. The award was presented by Sanghyeon Park, President LG – MEA Service.
At the conference Video Home presented some of its best practices during the year which were aimed towards improving Repair Turnaround Time for all LG customers.
It achieved it by implementing a Service Call Management System to better manage service requests, it also integrated their systems with LG for a more dynamic automated interface for service call management, sufficient lead time was taken in to account for ordering spare parts to ensure continuous availability, technician skill levels were improved through training and competitions, manpower was optimised for service centres to better manage load during peak summer time especially for air conditioners and productivity from each technician was improved through an incentive plan.
This is the second year in a row that Video Home & Electronic Centre has won the LG MEA Service Performance Award as a Best Performer in the region.
Also, last year, one of the technicians from Video Home & Electronic Centre won the Grand Master title at the LG MEA Service Skill Olympiad and went on to also win the No 1 position at the LG Global Skills Olympics that was held in South Korea.
