(Photo: Vodafone/ Twitter)
Doha: Vodafone Qatar said in a statement that their 2G network has been partially restored in some areas. For this to work customers will have to manually select their 2G network on their handsets
“Our 2G network has been partially restored allowing customers to now make calls in some areas to other Vodafone numbers and international numbers. Customers need to manually select our 2G network in settings,” they tweeted.
On Android:
- Go to Settings > Connections > Mobile Networks > Network mode and select “2G only”
On iPhone:
- Go to Settings > Cellular > Cellular Data Options > Voice & Data and select “2G”
Our 2G network has been partially restored allowing customers to now make calls in some areas to other Vodafone numbers (1/5)
— Vodafone Qatar (@VodafoneQatar) July 18, 2017
Vodafone also said on Twitter that global network experts have arrived in Qatar this morning to fix the outage that began on Monday.
As part of the compensation, all balances that expired last night will be returned to customers in full with a new expiry date of 28 July 2017. Moreover balances scheduled to expire in the next 10 days will have their expiry date extended so they remain valid until 28 July 2017.
When some users pointed it out that the compensation is not enough and nothing has been said about post paid subscribers, Vodafone clarified with another tweet which said: “Clarification on compensation post: Please note the tweet below is only a small part of the compensation plan. We will announce a full compensation for all Consumer & Business Postpaid and Prepaid customers in due course.”
“The Vodafone Qatar team have been working tirelessly through the night to resolve the technical issue triggered by a routine upgrade as part of our network modernization programme. We have made progress on restoring 2G voice services and now the focus of our entire team is on restoring full connectivity across our network with the aid of global network experts who have arrived in Qatar this morning, a statement from Ian Gray, CEO, Vodafone Qatar said.
The Communications Regulatory Authority (CRA) said yesterday that under the license granted to the company, Vodafone is obliged to provide appropriate compensation to its customers for this interruption in service.
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