Doha, Qatar: The Government Service Complexes provided 60,522 services in October 2024, the Civil Services and Government Development Bureau (CGB) has said.
The complexes enable individuals, companies and government entities to easily obtain several services provided by the ministries and government agencies.
The Ministry of Foreign Affairs topped the list with 22,885 services, followed by the Ministry of Labour with 11,888 services, then the Ministry of Justice with 11,535 services.
The Ministry of Commerce and Industry and the Ministry of Social Development and Family rendered 6,072 and 2,739 services respectively in October. The Ministry of Municipality provided 1,097 services and Civil Services and Government Development Bureau rendered 2,377 services.
Qatar General Electricity and Water Corporation (Kahramaa) and Supreme Judicial Council provided 1,335 and 350 services respectively. The highest 29,380 services were provided at Al Hilal Government Services Complex followed by Al Rayan Government Services Complex with 19,060 services. Al Wakra and The Pearl Government Services Complexes recorded 4,719 and 4,335 services respectively.
Sharing the figures on X platform, CGB said: “As part of our mission to update and develop government services, we follow up on all services provided at the government service centers affiliated with the Bureau.”
“We care about the opinions of customers and their evaluation about their experience with service providers. You can now evaluate your experience with the service centers after completing the service,” the bureau added.
Customers are encouraged to share their experience with employees by filling out the questionnaires that are sent to them after completing transactions.
CGB aims to achieve the highest levels of organisational and administrative development and modernisation, to raise the level of civil human resources in government bodies and upgrade them to ensure that their efficiency and effectiveness are increased and optimised. In appreciation of the efforts made, the Civil Service and Government Development Bureau congratulated the employees who provided exceptional performance in government service centers during the month of October 2024.
The Government Services Complexes are responsible for studying, planning and proposing the establishment of service complexes in different regions, coordinating with the competent administrative unit on determination and classification of all services over which each government authority has jurisdiction.
In addition, the center coordinates with the government bodies regarding the provision of services through service centers, provides all administrative and technical services necessary to facilitate service complexes’ work, administrative supervision on the organization of workflow in them.
The complexes are also competent to examining complaints and proposals of the applicants, in coordination with the administrative units.
