DOHA: Qatar Aviation Services (QAS), the ground handling subsidiary of Qatar Airways, delivered outstanding performance last year.
It achieved a mis-handling rate of 0.62 percent per 1,000 passengers, which is one of the lowest in the industry. The ground handling company at Hamad International Airport (HIA), also achieved an on time performance rate of above 99.5 percent in 2017.
QAS provides all ground handling services at airport for all commercial, private and cargo operators.
“The QAS team handled more than 45 million pieces of baggage, with a mis-handling rate of 0.62 percent per 1,000 passengers, one of the lowest in the industry, resulting in the production of more than 129,000 load sheets safely,” said the annual report of Qatar Airways released recently.
“Serving more than 34 million passengers annually, the ground handling provider handled more than 212,000 flights in 2017, delivering an on time performance rate of above 99.5 percent, as well as meeting the special assistance needs of 730,000 passengers,” added the report.
QAS had handled more than 38 million passengers, over 250,000 aircraft movements and 30.1 million pieces of baggage at HIA in 2016-17. The company gives credit to its skilled workforce for its outstanding performance.
“QAS’s outstanding success and its customers’ satisfaction can be attributed to the team’s training and skill level,” said the report. “QAS’s 24/7 operation is vital to the state-of-the-art airport’s smooth running, delivering solutions for a seamless passenger experience from curb-side to boarding-gate, for all foreign airlines, as well as the ever-expanding cargo facility,” it added.
QAS also achieved an efficient on time delivery of cargo, which exceeded two million tonnes per year and has an average growth rate of 25 percent per annum.
On the ramp, the QAS team maintained an operational capability of more than 94 percent for 1,800 motorised and more than 3,500 non-motorised items of ground service equipment.
QAS, which was established in 2000, provides premium, end-to-end ground services to international airlines, heads of state and VVIPs, private fleets, executive charter flights and cargo operators. It has a multicultural team of more than 8,000 highly-skilled employees from 54 countries.
QAS holds ISAGO, ISO 9000 and Regulated Agent 3 certifications. It is a member of the IATA Ground Handling Partnership, and is active in several IATA Technical Groups: IATA Ground Operations Manual; Load Control and Messaging; Ground Service Equipment and Environment; and the Airside Safety Group.
