Doha: Ooredoo, the nation’s leader in digital innovation, has announced an innovative new personalised digital customer experience that will revolutionise monthly plan mobile services in Qatar.
Shahry Me, an exciting new app-managed plan, allows for complete personalisation of Shahry plans with the precise allocation of data and calling across family members and households.
Customers can design their plan based on their individual needs and family and household members, ensuring allowances do not go to waste. Customers can make the most of all elements of their plan.
Shahry Me allows users to easily share data and minutes with the whole family and household members via the App any time. The main account owner can manage 5 SIM cards of the family while controlling services and allowances via a specially designed App. Unused allowances can be passed on to other family and household members, and children can be rewarded with extra data for more screen time.
Customers will also be protected against bill shocks, as dependent users will have to request extra allowances from the primary account holder who will approve or reject such requests.
After installing the new Shahry Me App, customers will be able to order their Shahry Me SIM online or migrate any of their existing Hala or Shahry services to Shahry Me. They can also personalise their service and will be charged only for the confirmed services, thanks to a customised plan within a fully digital service. This works in real-time, meaning all changes, charges, and subscriptions can be executed in seconds and allows the main SIM owner to use the unique ‘Build Your Own Plan’ feature integral to this innovative new system.
Shahry Me comes loaded with fantastic entertainment, including Hollywood and Bollywood movies with STARZ PLAY and ErosNow, and thousands of buy-one-get-one-free offers at a wide range of leading leisure, lifestyle, and dining options with the Urban Point app in Qatar, Kuwait, and Oman.
Chief Consumer Officer at Ooredoo, Fatima Sultan Al Kuwari, said: “We are delighted to announce our innovative new Shahry Me online service for a truly personalised approach to controlling services and allowances. With the Shahry Me App, there are no accidental extra charges or bill shocks; everything the customer could want is in their hands, and plans can be completely tailored and customised to suit.
“The introduction of the Shahry Me app makes the service quick, easy, and efficient to use and allows customers to access the service at any time of day or night for absolute convenience. Complete customer satisfaction is our ultimate goal, and we’re sure this unique new service will go a long way towards achieving this goal.”
