President of Kahramaa Engineer Essa bin Hilal Al Kuwari; Microsoft Qatar General Manager Lana Khalaf; Country Senior Partner of KPMG in Qatar Ahmed Abu Sharkh; and KPMG in Qatar Senior Partner and Head of Digital and Innovation Nizar Hneini with other dignitaries and officials during the event.
Doha: Qatar General Electricity and Water Corporation (Kahramaa), in collaboration with Microsoft and KPMG, launched a new large-scale platform backed by cloud computing and Artificial Intelligence (AI) that is set to improve operational efficiency and enhance the customer experience.
President of Kahramaa, Engineer Essa bin Hilal Al Kuwari, unveiled the platform during an event in Lusail City yesterday, in the presence of VIPs from governmental and private entities.
Eng. Al Kuwari highlighted the strategic importance of adopting advanced technologies to upgrade the quality of all operations and reach unprecedented excellence in delivery. He stressed that integrating AI and machine learning represents a new step towards achieving the corporate vision of global leadership in performance.
“Kahramaa places great significance on comprehensive digital transformation and is keen on achieving corporate excellence in line with the development pillars of the Qatar National Vision 2030 and Qatar Digital Government Strategy,” Eng. Al Kuwari added.
He further said, “This project adds tremendous value and represents a new model in government institutions. It supports transparency, accelerates modernisation processes, and encourages advanced digital solutions’ adoption and localisation, contributing to the Qatari excellence which has become a global standard of competence.”
Microsoft Qatar General Manager Lana Khalaf congratulated Kahramaa on the launch of its Artificial Intelligence platform and described the project as a world class best practice in terms of leveraging cloud and AI technologies to accelerate innovation, drive efficiencies, optimise operations and provide high-quality and sustainable electricity and water for better living in Qatar.
Addressing the event, Khalaf said, “We thank Kahramaa for their trust in our technology, and we remain committed to partnering with them to achieve their vision to become a global leader in customer centricity, performance, innovation and environmental sustainability.”
Country Senior Partner of KPMG in Qatar, Ahmed Abu Sharkh said that Qatar occupied a distinctive leading position in cloud transformation and commended the aspirations of the State to pioneer in adopting these technologies and optimise AI. He expressed his deep conviction that such advanced technology would enable Kahramaa to improve operational processes and enhance customers’ experience.
KPMG in Qatar Senior Partner and Head of Digital and Innovation, Nizar Hneini, said, “With this latest launch, Kahramaa has officially taken the first step on the roadmap to an AI-informed development of services and operations. “This digital initiative will enable the Corporation to enhance operational efficiency and strengthen reliability. We trust this will represent a quantum leap in customer experience at different touchpoints,” he added.
Speaking at a press conference following the launch, Eng. Mohammed Mubarak Al Badr, Assistant Manager IT Smart Solutions at Kahramaa, expressed his hope that this new collaboration would represent a step forward in improving customers’ experience.
“I believe adopting such technology will further develop the cloud computing services integrated in Kahramaa’s work, especially in relation to big data analysis and machine learning,” he said.
Al Badr noted that the platform would also play a role in analysing patterns of electricity and water consumption in the country, enabling well-informed decision making and strategic planning for production and distribution of services, which guarantees an upgrade in the levels of sustainability and reliability of services and operations.
Kahramaa is considered a pioneer in digital transformation in Qatar, providing customers with a wide range of facilitated digital solutions.
