Khalid J Alemadi, Deputy Director of Marketing and Sales, and Maud Daniel, Head of Marketing and Communications, at the launch of Arabic website of ‘Connected’. Pic: Kammutty VP / The Peninsula
DOHA: Q-Post yesterday launched the Arabic website of its online shopping and shipping service called ‘Connected’.
Maud Daniel, Head of Marketing and Communications, and Khalid J Alemadi, Deputy Director Marketing and Sales, said that as many as 10,000 people had become members of ‘Connected’ since the launch of the service in April this year. Addressing media persons at Arab Postal Stamp Museum Katara, the officials said this was the proof of its success and acceptability among residents.
The officials further said that from November 2016, Q-Post’s “Connected” will inaugurate its warehouse in China. They also announced multiple upgrades to the e-commerce service.
Connected by Qatar Post is an eagerly awaited e-service that allows residents in Qatar to shop their favourite brands online. It offers a range of unique delivery options. “The customers can not only collect the purchased items from Q-Post’s 25 branches in Qatar, but can also avail the facilities of new state-of-the-art smart lockers or even swift home-delivery. We literally bring the world right to your doorstep,” said Faleh Al Naemi, Chairman Qatar Post.
The officials said that in the last six months, the “Connected” team had been listening to customers’ feedback and planned a great customer experience enhancement such as adding Arabic website, introducing a rate calculator feature, opening a new warehouse in China and developing amazing offers.
On the eve of the launch of Arabic website, Q-Post also introduced a lucrative offer to all new users with a generous discount of 30 percent on the base charge of first shipment. “Every Connected customer who uses the service in October and December this year will qualify to enter a draw to win amazing prizes of two business class tickets to Europe, and one winner per month will be awarded and the final draw will be held on January 8, 2017,” the officials announced.
Connected offers home or office delivery; smart lockers which are available 24/7 (10 smart lockers across Qatar) and branches collection (30 branches across Qatar). Qatar Post, following the 2030 Qatar National Vision through its smart city engagement and ongoing transformation, is particularly focused on customer experience. “We respect customers’ feedback and the launch of this Arabic website is also the result of this consideration,” said Maud Daniel. “We understand that e-shoppers need easiness and convenience. ”
Connected is a full-service solution that offers simple shopping and shipping processes. While many international online stores do not offer international shipping options, Connected is here to resolve shoppers’ problem by providing international shipping addresses in the UK (for whole Europe) and US, and also China from November 2016.
It also offers consolidation of parcels ordered from separate vendors into one shipment for reduced shipping charges. The journey of the parcels is closely monitored and customers will be able to track every movement. Also, Qatar Post and Connected are the proud sponsors of The Splash Water Park in Katara and Heya Arabian Fashion exhibition, one of the largest exhibitions for the fashion and modern design in Qatar.
