A Lulu officer guiding visitors to maintain social distancing.
The front-line retailer of the region, Lulu Hypermarket has launched a campaign called ‘Shop safe and Stay healthy’ and urged its customers and employees alike not to lower their guards, in a statement issued by their Chief Hygiene Officer yesterday.
Since beginning of the pandemic, Lulu Group has put in place enhanced cleaning and hygiene protocols to ensure safe and healthy shopping environment for its customers. Although situation is very much under control, it was advised by the management not to lower the guards and take all possible measures to meet the standards of health and hygiene.
Lulu Group has also deployed well-trained safety marshals in the aisles of all branches across the region, who will monitor the customer flow and make sure that health and safety standards are observed stringently in the stores.
They will also help customers with safety queries and reiterate Government guidelines to wear a face covering and maintain social distancing while they shop. Additionally, those marshals stationed at the entrance of the store will provide sanitized baskets/trolleys to customers as they enter the store. A few customers might think that these measures as inconvenient, but Lulu management said that these are developed and implemented for their own protection, and for safeguarding the health and wellness of the society at large.
Speaking on the initiative, Dr. Mohamed Althaf, Director of Lulu Group said: “Since the COVID-19 outbreak, we have all had to adapt to the many changes made throughout the country needed to stay safe. COVID-19 is still impacting every avenue of our lives, therefore, our safety initiatives are altered and updated in line with the Government guidance to ensure that our stores are as safe as possible for both our colleagues and our customers.”
From the beginning Lulu Group had organised a massive campaign named ‘Your Health is in your Hands’ aiming to promote awareness on hand hygiene among its customers, employees and general public, and implemented a series of COVID-19 protocols in their stores including social distancing guidelines by placing signages at vantage points inside the stores, pre-packed supply of vegetables, fruits, roastery, cheese, meat and bakery, display of essential items at multiple locations of the store to avoid crowding up, cashless payment option at checkouts, dedicated checkouts for elderly and vulnerable shoppers, enhanced e-commerce services such as ‘Express Delivery’ option for a same-day delivery and ‘Click and Collect’ option for a store pick-up service through its online shopping platform. Another safety measure that Lulu Group propagated for the safety of the shoppers was advising them to come alone and not bring their children and elderly people along while shopping. Shoppers were also advised to do their shopping fast and leave the showroom quickly with a view to enhance their safety.
They are the first retailer, who have taken steps to ensure continuous thorough cleaning and sanitisation of all shared surfaces and touch points at hypermarkets such as shopping trolley handles, baskets, handrails of the travellators and lifts, and washrooms and common areas.
