An information desk for Scan&Go Mobile service at one of Carrefour Qatar outlets.
Carrefour Qatar has launched Scan&Go Mobile — a first-of-its-kind mobile service in the region.
The feature provides customers full autonomy, enabling them to scan and bag purchases as they journey around Carrefour stores using their smartphones. It is one of many innovations developed by Carrefour to help customers shop with ease.
Scan&Go Mobile underlines Carrefour’s ongoing commitment to creating seamless shopping experiences for all its customers, with the new feature allowing customers to skip the inconvenience of long queues.
Moreover, it enables a truly contactless shopping journey as customers not only use their smartphones, but are also encouraged to utilise their reusable bags to bag as they shop.
Using the Carrefour Qatar mobile app, customers can scan the barcode of each product they would like to purchase as they shop, before making their way to a dedicated Scan&Go checkout area to process their payment — via a debit or credit card — within minutes.
Set to raise customer service levels, Scan&Go Mobile is now available across all Carrefour hypermarkets and supermarkets in Qatar.
Laurent Hausknecht, Country Manager of Carrefour Qatar, said, “At Carrefour, we take great pride in offering the most convenient and integrated shopping experiences possible. We understand that today, more so than ever, customers really do place a premium on convenience and quality customer service. Scan&Go Mobile enables us to provide that, empowering customers with more autonomy and control. Its use of cashless payments limits unnecessary contact with other customers and touchpoints, offering shoppers even more peace of mind.”
The introduction of the Scan&Go Mobile service to Qatar follows the July 2020 launch of Carrefour’s self-checkout counters.
These counters have been set up in selected hypermarkets to allow customers with small shopping baskets stocked with up to 10 items to self-scan and process their purchases at check-out.
