Members of Ooredoo Group and Ooredoo Qatar higher management teams visiting different Ooredoo operations.
Doha: Ooredoo Qatar held its first Customer Day yesterday, aimed at enhancing the Customer Experience as part of its brand growth journey.
Customer Experience is at the centre of Ooredoo’s recent brand refresh and the launch of its new tagline, Upgrade Your World.
The Customer Day is testament to the operator’s commitment to emphasising the customer journey across the organisation, and to strengthening its reputation as customer-focused brand.
As part of the event, members of Ooredoo Group and Ooredoo Qatar higher management teams visited different Ooredoo operations — such as retail shops and call centres — to interact directly with customers and staff, experiencing first-hand everyday occurrences and gaining further insight into the customer’s point of view.
Sheikh Mohammed bin Abdulla Al Thani, Deputy Group Chief Executive Officer and Chief Executive Officer of Ooredoo Qatar, said: “We are proud of our commitment to our customers, made evident by our focus on complete customer satisfaction, and of our commitment to our staff to create an environment which enables them to provide the best possible service to our customers.
“Conducted under the slogan ‘We Care’, Customer Day gave us the opportunity to take a good look at our operations and develop a greater understanding of the customer experience from the ground up. ”
