Director of Pharmacy at PHCC, Dr Manal Al-Zaidan
Doha: The Primary Health Care Corporation (PHCC) launched the Medication Refill Reminder SMS in which the patient will receive reminders to collect their medication prescribed by their physician and when due for a refill. The patient will receive this reminder SMS a week before the date of dispensing and will be reminded again three days before the date.
The patient may choose to visit the health center to collect the medicine or request to use the medication home delivery service.
The Director of Pharmacy at PHCC, Dr Manal Al-Zaidan pointed out that medication home delivery is still an ongoing service provided in collaboration with Qatar Post. The service could be requested by contacting health centers via WhatsApp numbers dedicated to each health center.
She further clarified that the home delivery service aims to reduce patients’ visits to health centers and thus limit the Covid-19 spread.
In this regard, the Executive Director of Health Information Systems at PHCC, Alexandra Tarazi, said that the SMS service was developed through a joint effort between the departments of health information systems, pharmacy and information technology. This service, along with the medication delivery service, will also be available in the future on PHCC’s phone application "Nar'aakom" through the patient’s personal account.
Patients can request the home delivery service by following four (4) simple steps:
First: Contact the WhatsApp numbers of each health center from Sunday to Thursday (from 8 AM to 1 PM and from 4 PM to 7 PM), noting that the service stops during the weekend (Friday and Saturday).
Second: Send a WhatsApp message with the word “hello” to your registered health center number.
Third: The pharmacist from your health center will contact you as soon as possible.
Fourth: Medications will be delivered to your door by Qatar Post within the next working day for a fee of 20 Qatari riyals to be paid to Qatar Post employees upon medication delivery. As for medication fees for categories that are not exempt from payment will be sent a link to pay online.
