The Emergency Services Section (999) at the Ministry of Interior has received 1,132,627 calls in the first half of the current year with an average of 1,88,771 calls per month.
The section is working 24 hours and has a large cadre of police officers and civil servants. The cadre of employees includes translators of several languages such as English, French, Chinese, Filipino, Urdu, and it works round the clock in shifts.
The Ministry said on its official twitter account that “the average emergency calls which the section receives per day is 6,258, the average calls per hour stands at 261, while the number of calls per minute received by the section is 5.
The section consists of 24 Emergency counters, and can receive 60 emergency calls at the same time. In a day, the number of emergency incoming calls varies between 5,000-7,000 calls.
The section receives general emergency complaints and different criminal emergency calls, fire emergency calls, and also receives medical emergency calls.
It is also monitoring alarm systems, and redirects incoming calls reporting accidents to the competent authorities. It uses modern communication, command and control system called C4I.
The deaf people can also benefit from this service, and there is an ‘Emergency Service for the Deaf’ as one of the ministry services offered by the Ministry is for dealing with deaf and ensure quick response to their calls.
They can communicate with the ‘Emergency Service for the Deaf’ in three ways by calling ‘992’ by using 3G Camera from computer or mobile phone.
This service is available 24 hours and along the week days. The Ministry has advised people to benefit from this service and use it only for its purpose which is emergency cases. Also telling the service complete address including home number, building number, zone, and street number helps authorities to reach in proper time.
